NEWS: BPO company targets 30,000-strong workforce in 2011


This is an article that was first posted in The Philippine Daily Inquirer.

BPO Company Targets 30,000-strong Workforce in 2011

by Abigail L. Ho
Philippine Daily Inquirer (link to the article)
First Posted 22:26:00 03/11/2011

MANILA, Philippines—Convergys Corp., now the country’s largest business process outsourcing firm, is aiming to expand its workforce to around 30,000 people within the year.

To support this planned growth, the company will be opening new facilities and expanding existing ones, starting with a new site in Baguio City.

The Baguio site, now under construction, will be the company’s fourteenth in the country and first in Northern Luzon. The BPO firm has yet to disclose how many seats this new facility will have and how many people it will hire.

Convergys currently has more than 23,000 employees spread across 13 facilities nationwide: eight in Metro Manila, three in Cebu City, one in Bacolod City, and one in Sta. Rosa, Laguna.

The latest addition to the Convergys network was its Alabang Two site, an integrated contact center in Muntinlupa City and the company’s second in that particular location.

Alabang Two occupied 68,000 square feet of space and employed 1,200 individuals.

“Convergys continues to add facilities in the Philippines due to significant and continuing client demand for the very high quality customer service provided by our dedicated teams of agents,” Convergys Philippines country manager and Asia Pacific/Europe, Middle East and Africa managing director Marife Zamora said.

“Adding additional, integrated facilities in the geographies our clients request enhances our ability to deliver the outstanding customer service our agents provide, not only in the Philippines but across the globe. Since opening our first facility in the Philippines in 2003, we’ve experienced great success here. With our agent population and talented management team, I’m convinced this success will continue,” she added.

Convergys’ facilities in the Philippines handle thousands of inbound calls daily for clients in the financial services, collections, retail, healthcare, and telecommunications industries.

For job openings from Convergys and other companies, visit