Voice Processing, Voice Response Unit

Voice Processing: It is defined as the technology that allows computers to speak, store human voices, and react to human speech. It is a blanket term that refers to any combination of voice processing technologies, ...

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Speech Recognition


Speech Recognition: The computerized analysis of spoken words in order toidentify the speaker, as in security systems, or to respond tovoiced commands: the analysis ...

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Blockage, Blocked Call

Blockage. – Callers blocked from entering a queue. Source: http://www.magellan-solutions.com

Blocked Call – A call that cannot be connected immediately because A) no circuit is available at the time...

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