Blockage, Blocked Call

Blockage. – Callers blocked from entering a queue. Source: http://www.magellan-solutions.com

Blocked Call – A call that cannot be connected immediately because A) no circuit is available at the time...

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Technical Support

Technical support or tech support refers to a range of services by which enterprises provide assistance to users of technology products such as mobile phones, televisions, computers, software products or other electronic...

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Customer Service Advisor

A customer service advisor, or CSA, (also customer service associate and customer service representative) is a generic job title in the service industry. It covers a variety of customer facing occupations, primarily...

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BPO (Business Process Outsourcing)

Business Process Outsourcing is the contracting of a specific business task to a third-party service provider like call centers.

There are two categories for BPOs:

1. Back office outsourcing (This involves internal...

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