NEWS: Philippines Overtakes India as Hub of Call Centers

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The workforce of the country’s BPO industry isn’t made up of “substandard” employees; we hire some of the best talents out there and here’s an article to prove it:

 

Philippines Overtakes India as Hub of Call Centers

by Vikas Bajaj, NY Times (published Nov. 25, 2011)

MANILA — Americans calling the customer service lines of their airlines, phone companies and banks are now more likely to speak to Mark in Manila than Bharat in Bangalore.

Over the last several years, a quiet revolution has been reshaping the call center business: the rise of the Philippines, a former United States colony that has a large population of young people who speak lightly accented English and, unlike many Indians, are steeped in American culture.

 

Read the complete article here: http://www.nytimes.com/2011/11/26/business/philippines-overtakes-india-as-hub-of-call-centers.html

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