BLOG: The Youth on the BPO Industry


Chances are, if you’re a young adult, you’ve (at one point) raised an eyebrow on the BPO industry. Think of it this way: you graduated with a degree in your field of choice and you have certain expectations regarding your first job; mainly that you’ll be working for the industry that you studied for.  In essence, “making and answering calls” isn’t your priority, particularly for your first job.

There’s nothing wrong with that, by the way. And you’re not the first to think that.

Fast forward to a few months into your first job; at first you thought it was going pretty good. Your boss is awesome, they sing praises of you, you have lunch buddies, and you’ve earned your first paycheck. Sometimes, you share a few drinks with your college buddies and you learn that one of them is earning atleast twice of what you earn.

You were stumped when you found out which industry they decided to tap into. And the weirdest thing is, the more you learn about it, the more appealing it sounds.

It’s true that the youth seem to be fully aware of the nightmarish side of the BPO industry; they hear about the no career growth, nocturnal work hours, shifting work schedules, the health problems it can cause, but they’re not completely aware of the good side of the industry:

  • BPO companies accept fresh graduates
  • BPO companies also accept undergraduates (at least two years in college)
  • They offer a solid  salary rate and even sign-up bonuses
  • They promise and deliver benefits
  • Their offices are often cool (literally and figuratively) and impressive
  • You get to be with the “young” crowd (most applicants and employees are between 18-35 years old)
  • Experience and exposure gained
  • There are different fields in the industry — web, graphics, animation, legal, accounting, medical, IT, etc.
  • Fast career growth — you can get promoted in less than a year

Ironically, the BPO industry is composed of mainly young adults; the same crowd with the high expectations for their first job. And when you’re actually there, it’s suddenly a light bulb moment for you: turns out that the BPO industry isn’t so bad, after all.